Content Tailor-made For you We understand you are interested in omnichannel. We are here to help you overcome your challenges and get your business ready for exponential growth. Brands must adhere to the general principles of marketing and design by understanding the OUR VISION consumers psychology and executing the product, pricing, promotion, and distribution accordingly. The golden rule here is to have consistency in every single touchpoint with special attention given to the digital landscape. We are witnessing the
age where the middleman is no longer required to facilitate transactions or communications, and marketplace models are increasing on 1:1 relations, disrupting just about every known industry as they serve customers in very specific, very customized ways. Equally empowered individuals collaborating on a purpose. This is 1:1. This model is more transparent in pricing and communication, giving the end customer
infinite possibilities to choose from, which increases their satisfaction. This mentality is at the core of what we do here at VTEX, and we are positioned to share our Agility Here are the main opportunities you should be looking at in order to stay ahead of the curve. Every agent in this system has to learn to timely respond to market changes and act upon opportunity. Be engaging Omnichannel You should be able to effectively communicate your core values to inspire customers, as they will be instrumental in telling your story. Foster omnichannel strategies and the online experience will endorse the physical one and vice-versa, generating more sales for both channels. Why partner
with VTEX? We are here not only to offer the technology, but to establish a true partnership. We believe that differentiating ourselves only by the features we provide does not add enough value to the relationship. Software functionalities can be developed, however trust and longlasting relationships can only be earned. Aside from a comprehensive array of capabilities, an agile methodology and a lower total cost of ownership, we at VTEX pride ourselves on being forward thinkers and market influencers, as well as consultants to our customers. Our teams are designed to continuously and autonomously evolve our platform in order to provide a state-of-the-art experience for our customers. Why partner with VTEX? 01. LATEST INNOVATION +7% average order value Avg time to go live 109 days 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE +30% +67% organic traffic +25% best result
+92% best result 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT landing to checkout +132% best result 06. IT & SECURITY +54% +25% +70% conversion rate approved orders Time to market +300% best result +40% best result +416% best result Have you gotten your omnichannel experience right? We can help you make it happen. Online Shopping delivered in pick-up points Online shopping delivered by franchise
Online shopping delivered in physical store Shopping in physical store delivered at home Be able to integrate data from different channels, improve customer experience, generate more traffic into your physical store, decrease inventory shortfall and increase sales. Our platform can connect any BackOffice and POS into a single order management system with multiinventory, multi-points of collection, and multi-delivery management. Shopping Third-party products in physical store delivered at home Online shopping and multiaddress delivery and many other escenarios If your customer is Omnichannel, why arent you? Omnichannel is a multi-sales approach that offers consumers an integrated purchasing experience. Full visibility of your inventory and efficient management of orders and deliveries becomes vital in this process. VTEX Omnichannel delivers solutions that help retailers increase their inventory depth, reduce disruptions, solve fiscal problems, generate more traffic in physical stores and, most importantly, feature business intelligence in a centralized and universal way, connecting the physical environment to the
digital one. It seamlessly provides full control, while increasing the ability to sell and satisfy. So, what does it mean in numbers? 73% Of US consumers use more than one channel to make a purchase decision and 23% of them make a new purchase within 6 months 30% Is the increase in LTV (Lifetime Value) brands have perceived after adopting an omnichannel strategy 60% Of Lowes online purchases are withdrawn in the physical store and 40% of these consumers end up buying additional items. 56% Of what is purchased offline is influenced by online in the US. 1 Bi US$ Is the increase in revenue Macys has generated after
reducing stock shortfall in adopting the Pick-to-the-lastunit (P2LU) system. 60% Increase in Walmarts eCommerce revenue after adopting Omnichannel Strategies, like voice assistants integrated to pickup in store delivery. What is our approach? STORE PICKUP Customers can generate the order in the eCommerce and the retailer uses OMS to notify that the order is ready to be withdrawn in the physical store. The customer has the option of deciding the eCommerce order and, even selecting more items to add to the cart, and then finalizing the purchase. ASSISTED SALES Your sales reps can be guided by using InStore to create a more advised and customized approach to the customer in the physical store. With centralized stocks and eCommerce history available, sales can be finalized using a tablet or mobile device without a bureaucratic approach for: payment splits; invoice integration; notifications of stock breach; store inventory integration with the inventory information from the ERP.
What is our approach? PRODUCT RETURN When a consumer needs to return an item, we make the process simple. In these cases, the seller can use the Instore feature to track down the origin and value of the product without needing an invoice. It is possible to track the history and flow of the order, regardless of the channels and type of the operation, while easily managing the return and reversing logistics of the product. Then, the customer can simply opt for the chargeback. This is possible even in situations where there is a split between cardholder payments and gift vouchers. TRULY OMNICHANNEL Customers can start their purchases on a mobile device and add more items to the order using desktop. The cart can be retrieved in a physical store by another (approved) person, like a spouse, so the order can be closed then, and the purchase will be concluded. It doesnt matter how many devices are part of the sale. Vendors can attend to customers in a personalized way, assisting with the entire sale process; from helping customers choose the products, through payment, and choosing delivery methods. Additionally, physical stores can assume a showrooming role or be used as a Pick-to-the-last-unit (P2LU) system, a control provided by the OMS Flow, guaranteeing an unified and consistent experience from start to completion. The fact that we launched
our store in 62 days is truly remarkable! Some of Our Delighted Customers http://www.tvz.com.br http://www.lelis.com.br Elena Despa MiniPrix CMO Browse some functionalities weve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT 06. IT & SECURITY OMS VTEX INSIGHTS
VTEX NETWORK Centralized order management meets customer expectations to buy, fulfill, and return goods. Products can be bought in your eCommerce store, and picked up at the nearest store, for example. Through graphs, you can identify trends and correlations between different metrics, enabling you to get the most out of your commerce platform. You have the benefit of a catalog where you can experience the visibility of global vendors, vertical solutions, and Extensions for your Commerce Platform. Browse some functionalities weve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION
05. SHIPPING & FULLFILMENT 06. IT & SECURITY SEO SOCIAL MEDIA INTEGRATION PROMOTIONS MARKETPLACE CAPABILITIES SEO is enhanced optimally via metatags, 301 redirects, canonical, friendly URLs for all pages, HTML customization, sitemaps, and robots.txt. We are natively integrated to social media, which is one of the best ways to generate traffic to your online store. Easily tailor promotions, targeting the right customers for the most effective message. You can sell your products in 20+ natively integrated marketplaces, 2300+ VTEX stores, or become a marketplace yourself.
making it easy for your customer to find what they need. Some VTEX clients have seen over 50% of their sales coming from mobile, so its crucial that your eCommerce has a highly responsive design. 85% of consumers rely on online reviews as much as they would from a friends recommendation. Allow your customers to build your online reputation and youll see your results increase accordingly. Browse some functionalities weve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION SMARTCHECKOUT VTEX SmartCheckout PCI DSS offers a safe 1-click-to-buy seamless experience without the need of a password, increasing conversion rates more than 25%. 03. ECOMMERCE EXPERIENCE
04. SALES CONVERSION 05. SHIPPING & FULLFILMENT 06. IT & SECURITY LOYALTY AND REWARDS CUSTOMER ENGAGEMENT MANAGEMENT During the checkout process, points may be redeemed for discounts. Rewards are configured per SKU and Sales Channel. VTEX CEM enables you to display dynamic content on the website based on customer behaviors, segments, purchase history, or what has been sought on search engines. Browse some functionalities weve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION VTEX INSTORE Using a small and wireless device, your salespeople will be able to identify the customer right at the
beginning of the sales cycle. From there, they can offer individualized service according to their profile and purchase history in all channels, including your eCommerce. 03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT 06. IT & SECURITY VTEX LOGISTICS 360 MANAGEMENT Multi-warehouse, multiinventory and multi-carriers per Sales Channel, Pick-up in store, Pick-up points management with automated tracking updates. Easily integrate your existing ERP, CRM, WMS, TMS for realtime product availability, delivery options, and tracking package information. Browse some functionalities weve selected for you 01. LATEST INNOVATION 02. CUSTOMER ACQUISITION
03. ECOMMERCE EXPERIENCE 04. SALES CONVERSION 05. SHIPPING & FULLFILMENT 06. IT & SECURITY AGILE BY DESIGN VTEX IO SECURITY CERTIFICATIONS Deployments follow the agile methodology and can be as frequent as 50/day which includes: bug fixes, minor and major releases with zerodowntime, allowing your commerce platform to evolve every day. We allow our partners to focus on developing sophisticated business solutions while we focus on what we do best: handle the Software-as-aService Multi-Tenant complexities. We are a PCI DSS Compliant company since 2013, SSAE 16 standards infrastructure audited, Sarbanes-Oxley, we have 2048 Bits Key and RSA encryption, and we are low
risk by QualysGuard tool. Pricing that Fits your needs N O S E T- U P F E E | N O L I C E N S E F E E | N O H I D D E N C O S T S Account Maintenance, Monitoring & Technical Support SaaS Subscription, Cloud Hosting, PCI Certified Checkout, Continuous Deployments & Monitoring On Demand Business Corporate Enterprise $500 per month $500 per month $1,500 per month $4,500 per month No Annual Fixed Fee $44,000 Annual Fixed Fee $162,000 Annual Fixed Fee $368,000 Annual Fixed Fee + 2.5% Monthly Ongoing Fee on D2C Sales
+ 1.8% Monthly Ongoing Fee on D2C Sales + 1.1% Monthly Ongoing Fee on D2C Sales + 0.5% Monthly Ongoing Fee on D2C Sales and + 1.3% on Other Channels (4) Sales and + 1% on Other Channels (4) Sales and + 0.7% on Other Channels (4) Sales and + 0.3% on Other Channels (4) Sales Competitors According to a Forrestor report, the average retailer spends 7% of their online revenue on the supporting technology that propels their eCommerce operations. In VTEX it is usually less than 3%. Thank You! |
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